FIELD SERVICE MANAGEMENT SYSTEM
 
ABOUT

Mizar is a cloud-based solution that helps you efficiently manage large number of field service work, job status that with live photos will be updated in no time. Mizar streamline workflow, and saves all job records or documents systematically in a centralized library, this facilitate you to manage overwhelmed paper records effectively without additional manpower. As a result, the quality of the customer service team will be significantly improved. The service commitment to your precious customer and the management quality of your service work team is ensured.

MIZAR COMPRISES WITH 3 COMPONENTS:
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Management Console

  • Assign works to frontline workers instantly

  • Create service contract and schedule routine job

  • Schedule a repair/checking service

  • Classification, prioritize of jobs, and define a person in charge

  • Able to integrate with service Kiosk

  • Upload photos, files etc, and update status

  • Follow up work, enquire job history and perform analysis works

  • Unattended work reminder function

Mobile Apps

  • Online interaction with the console

  • Create new field work

  • Update job content and status

  • Taking live photos

  • Chat room for team members and office to enhance communication, chat records will be kept for future reference

  • Enquire about the job status and history of the servicing item

  • Once the job has been idled for a period of time, supervisor will be alerted with a reminder

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Office of a web design company

Service station (Kiosk)

  • Raise new request by just fill in few pieces of information, such as serial number, event description and contact person.

  • Check the status of the request.

 FEATURES

Schedule and timetable

Announcement

Task Management

Communication/Chat

Staff Attendance

Centralised Document Library

Checklist

 
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Schedule and timetable
Overview for all projects and individual schedules at a glance
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Communication/Chat
  • An independent communication/conversation platform by projects, and all team members can obtain the latest news
  • Support text, pictures, voice, documents, in addition, real-time translation function can ensure a good communication amongst all members even from different countries
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Announcement
Immediately notify employees about the latest news
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Staff Attendance
No forms are required, the system records employee's attendance and location in field work, their working time and off time
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Task management
Compile project plan and schedule, arrange work, liaison between all parties and review progress
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Centralised Document Library
Project documents such as site plans, special instructions, safety guidelines, etc. can be shared with the team members
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Checklist
Customize different checklist for different types of work. Beside save papers, it brings you a complete set of checklist filing library
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Engineering photo management
Engineering photos are automatically returned to the project file without additional manual processing
 
BENEFITS
Mizar has greatly improved the efficiency of your work, the quality of customer service, and manages your records in a well-organized manner. Quick access and it provides analysis from different perspectives which can help management identify the root cause of problems so as to make improvements and allow the company's business to expand rapidly.
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Enhance workflow efficiency and service quality
(accuracy and response of time)
Ensure that the service meets the service level agreement
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Collection of information
Easy to organize and analyze
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Real time update all frontline service processes
(such as the status of machine maintenance)
Significant time and cost savings
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Analysis on different perspectives
Such as machines, customers, engineers and service levels, etc.
 
 
APPLICATION
Security worker with radios. Video surve
Property management
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Security project
miners working
Surveyor
two male technician machinist worker at
Lift and elevator project
House improvement concept. Rear view of
Renovation
Young adult electrician builder engineer
Electrical installation and maintenance
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Air-conditioning engineering and maintenance
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Market survey statistics
CONTACT US
Contact Us

BEX Solutions Limited

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+852 3186 2888

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Room A5, 7/F, TML Tower, 3 Hoi Shing Road, Tsuen Wan, New Territories, Hong Kong

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外勤管理, MIZAR HK, 項目管理 HK, 物業管理系統 HK, 電器安裝維修 系統, 防盗工程 管理系統, 裝修工程系統, 維修保養 系統, 測量管理 系統, 市場調查統計 系統, 外勤工作管理, 升降機及電梯工程 系統, 冷氣工程及維修保養 系統, 冷氣工程 系統, 保安工程 管理系統, 項目管理, 外出管理, Project management system, Project management solutions, 物業管理系統, Mizar, Field service management, 工程系統, 管理系統, Management System HK, Field service management, Mizar, project management tools, property management solutions, Property management system, Project management solutions, cloud-based solution, Project management system, Field service management system, Air-conditioning engineering and maintenance system, Centralised Document Library Software, Electrical installation and maintenance system, Field service management solutions, Lift and elevator project system, MIZAR HK, Market survey statistics system, Project analysis system, Renovation system, Security project system, Surveyor system, Task management System, cloud services HK, cloud solutions HK

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